dedicated server hosting

New Servers are Live!

We’re happy to announce that we’re officially moved over to our new data center in Buffalo, NY! No customers noticed any downtime that were already pointing to our nameservers. Our new servers feature Intel Xeon CPU E3-1270 V2 processors with 32GB of RAM. This will help support the increase in demand for our free hosting and help stability across the network. Happy free hosting!

Live chat

Live Chat Now Available

Live Chat is now available on the website. You can find the button on the bottom of the website in the lower right-hand corner. Live chat will be available to answer sales and basic support questions.

At this time, Live Chat will not be available 24/7. If by chance we’re offline, please open a regular ticket and we’ll respond as soon as possible.

Oxwall and softaculous bug

Oxwall Bug in Softaculous

Hi all. I thought this was important in case any other customers plan on installing Oxwall via Softaculous. We had a customer who was trying to install Oxwall and it wouldn’t go. After hours of troubleshooting, we were finally able to get it.

For some reason Softaculous didn’t set the permissions properly to a folder during the install. The template_c folder within the “ow_smarty” folder is supposed to be set to CHMOD 777, but it was set to something like 754, which is not correct.

If you plan on installing Oxwall and run into problems, please feel free to open a support ticket. We’d be more than happy to assist!

support ticket system

Live Stats on Ticket Response Time

We’ve added a new feature to the site. It’s small, but should be quite helpful.

If you scroll to the bottom of any of our pages, you will see a message that states something like “Average ticket response time is:

You can check here to see how fast we’re responding to tickets. This will be helpful so you can have an estimate of how soon we’ll get back to you should you need to open a support ticket.

Server uptime check

New Feature: Server Uptime Check

Ever wonder how your server is doing? We’ve now implemented a new feature where users can check to see how their server is doing. This feature checks the uptime every 5 minutes.

Publishing an uptime page also shows the skeptical users how awesome our free hosting actually is! You can locate the uptime page by scrolling all the way to the bottom of our page and click Server Uptime Last 30 Days.

Go ahead, check out how great our uptime is!

YouTube, testimonial video

Submit Your Testimonial Video for a Chance to Win an Upgrade!

We’re launching our new testimonial video contest! Submit your testimonial video of at least 30 seconds talking about your positive experience with WeHostFree and for every 25 video submissions, we’ll pick 1 lucky winner to be upgraded to either our Business shared hosting plan or our R1 reseller hosting plan FREE for 1 year! It’s your choice which plan you’d like to go with.

You can either upload the video to YouTube yourself, or feel free to send us the video file and we can upload it to our own channel. Once you’ve recorded your clip, send us a support ticket with a link to the video and we’ll enter you in the drawing!

You can follow us on Twitter, Facebook, or here on our blog to know when 25 videos have been uploaded. We’ll announce the winner via e-mail!

softaculous

We’re Now Offering Softaculous Free of Charge!

I’m happy to announce that today WeHostFree is offering Softaculous on every single hosting plan; Free or Paid!

What is Softaculous? Softaculous is a wonderful option you can locate in your control panel. It allows you to install software onto your website with the click of a button! You no longer have to fear installing WordPress. Simply log into your control panel and click the icon.

Softaculous currently offers over 300 programs you can install on your website! Whether you’re looking for a shopping cart, forum, blog, etc. I’m sure you’ll be able to find it!

Before Softaculous, we were assisting users with their WordPress installations, so this should make things much easier for everyone. We still are offering WordPress support, so should you run into any problems we can offer support starting at $9.99.

To browse the catalog of software, log into your control panel, scroll all the way down to the bottom, and click the Softaculous icon.

Here is a screenshot:

Softaculous

The second arrow points to the most popular software. If what you’re looking for isn’t here, then refer to the first arrow.

As always, if you have any questions, please feel free to open a support ticket.